Getting Started at Caesars Casino
Welcome to the Empire! Whether you're a seasoned player or new to online gaming, getting started at Caesars Casino is simple and secure. This section covers the essentials of creating your account and placing your first wager.
How do I create an account?
To join Caesars Casino, simply click the "Join Now" button located at the top right of any page. You will be prompted to provide some personal information, including:
- Full Legal Name
- Date of Birth (Must be 21+ years of age)
- Valid Email Address
- Phone Number
- Current Residential Address
- Last four digits of your Social Security Number (for identity verification)
Once you submit this information, our system will verify your identity. In most cases, your account will be active instantly. If we need additional information, our support team will reach out to you directly.
Do I need to be in a specific state?
Yes. Caesars Casino is a regulated online gaming provider. To play for real money, you must be physically located within the borders of the state where you registered (e.g., New Jersey, Pennsylvania, Michigan, or West Virginia). We use geolocation technology to verify your location every time you log in.
Account Management & Security
Why do I need to verify my identity (KYC)?
As a licensed and regulated US casino, we are required by federal and state laws to verify the identity of all our players. This process, known as Know Your Customer (KYC), helps prevent fraud, money laundering, and underage gambling. You may be asked to upload documents such as:
- A copy of your government-issued photo ID (Driver's License or Passport).
- A proof of address document (Utility bill or bank statement dated within the last 90 days).
I forgot my password. What should I do?
Click on the "Login" button and then select the "Forgot Password?" link. Enter the email address associated with your account, and we will send you a secure link to reset your password. If you do not see the email in your inbox, please check your spam folder or contact Live Chat for assistance.
Deposits & Withdrawals
What deposit methods are available?
We offer a variety of secure payment options to fund your account instantly:
- Credit/Debit Cards: Visa, MasterCard, Discover.
- Online Banking: Use Trustly to deposit directly from your bank account.
- PayPal: A fast and secure e-wallet option.
- Caesars Play+ Card: A prepaid card that offers instant deposits and the fastest withdrawals.
- Cash at Cage: Deposit cash at the casino cage of participating Caesars properties.
- PayNearMe: Fund your account with cash at 7-Eleven, CVS, or Family Dollar locations.
How long do withdrawals take?
We pride ourselves on our payout speed. Once you request a withdrawal, our internal team reviews it, typically within 24 hours. After approval, the time to receive funds depends on the method:
- Caesars Play+ Card: Instant.
- PayPal: Within 24 hours.
- Online Banking (ACH): 2-5 business days.
- Check by Mail: 10-14 business days.
Bonuses & Caesars Rewards®
What are Wagering Requirements?
Most bonuses come with wagering requirements (also known as playthrough). This is the amount you must bet before you can withdraw bonus funds or any winnings associated with them. For example, if you receive a $10 bonus with a 10x wagering requirement, you must place $100 in total bets to "clear" the bonus.
Different games contribute differently to wagering requirements. Slots typically contribute 100%, while Video Poker and Blackjack may contribute less. Always check the specific Terms & Conditions of the bonus offer.
How do I link my Caesars Rewards account?
During registration, you will have the option to enter your existing Caesars Rewards number. If you already have an online account, go to "My Account" > "Loyalty" to link your card. Once linked, you will earn Tier Credits and Reward Credits® for every real money wager you place online.
Technical Support
Why is Geolocation failing?
To play for real money, we must verify that you are within state lines. If you are having trouble:
- Mobile: Ensure Location Services (GPS) are enabled for the Caesars Casino app in your device settings.
- Desktop: You may need to download a small geolocation plugin. Make sure you are not using a VPN or remote desktop software (like TeamViewer), as these will block access.
- Wi-Fi: Ensure your Wi-Fi is turned on, as it helps improve location accuracy even if you are using an ethernet cable.
A game froze while I was playing. Did I lose my money?
Don't worry. All game rounds are logged on our secure servers. If a game disconnects or freezes:
- Slots: The round will complete automatically in the background. Any winnings will be credited to your account. You can view the result in your "Game History".
- Table Games/Bonus Rounds: When you reopen the game, it should resume exactly where you left off.
Responsible Gaming
Gambling should always be entertaining. If you feel you are losing control, we provide several tools to help: